Refund policy

Returns and refunds

This policy explains how to cancel an order, return an item and get a refund. It doesn't affect your statutory rights.

Changed your mind? Your 14-day right to cancel

You can cancel your order for any reason within 14 days of the day you receive it. To cancel, email us at ratherdigital.company@gmail.com with your order number. You then have a further 14 days to send the item back.

You pay the cost of returning an item when you change your mind. We recommend a tracked service, because we can't refund items that don't reach us.

Please return items unused and in their original packaging where possible. If an item has been handled more than needed to check it, we may reduce your refund to reflect any loss in value.

Faulty, damaged or wrong items

If your item arrives faulty, damaged or not as described, email us within 30 days of delivery with your order number and a photo. We'll arrange a free return and offer a replacement or a full refund, including your original delivery cost.

How to return an item

Please email us before sending anything back. We'll reply with the returns address and instructions, as returns may go to our supplier's returns address rather than to us.

Refunds

We refund you within 14 days of receiving the item back, or of receiving proof that you've sent it, whichever is sooner. Refunds go to your original payment method. When you cancel, we refund the item price and the standard delivery charge you paid.